Jewelry Lifetime Warranty and Service Policy

GemLab NSDGR LLC WARRANTY

GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) is pleased to offer our customers with a lifetime warranty on jewelry purchased through the company.


 

1. The jewelry warranty and service policy will remain available to each client who purchases from GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) from the date of purchase. The offer is available only on all jewelry sold directly through the GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110). The following conditions apply:


1.1. The warranty applies from the date the customer receives the goods for the first time.


1.2. GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) lifetime warranty covers the cost of repair for only defects resulting from normal wear, such as cleaning, rhodium plating, and loose prongs.

 

2. When jewelry under the lifetime guarantee is sent to the GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) offices, it will be inspected only by a GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) jewelry expert who will determine whether any repairs are needed. If repairs are required that are not covered under the lifetime guarantee, the company will contact the customer for permission before working on the piece.


2.1. The warranty does not cover loss or theft of the jewelry in part or its entirety.


2.2. The warranty does not cover re-sizes.


2.3. If a defect is discovered, the jewelry must be returned to GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) for inspection. GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) alone will determine if the defect is due to normal wear or extraordinary circumstances.


2.4. Any jewelry re-sized or altered in any way by a 3rd party not under the ownership of GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110), or without the authorization of GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110), will forfeit the warranty.


2.5. The customer is liable for any shipping or insurance costs from the customer to the GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) offices. The warranty will cover shipping costs and insurance from the GemLab NSDGR LLC offices to the customer.


2.6. GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) will not be held liable for expenses, damage, or any loss incurred while the jewelry is not in possession of the company. GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) alone will determine the best way for the jewelry to be returned to the customers.


2.7. If it is determined that the jewelry has been damaged outside the bounds of the warranty, due to unusual or extreme wear or use, the customer will be held liable to pay for all repairs.


2.8. Due to the nature of this type of jewelry, GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) will not be liable for damage to any chains that break on pendants, necklaces, and bracelets.


2.9. GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) will report to the customer any necessary repair required, prior to implementing the repairs. GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) will be sure to inform the customer if the repair does or does not fall within the bounds of the warranty.

 


RING RE-SIZING 


3. Upon the request of a customer, GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) will re-size a ring one time free of charge, within the first two years after the point of purchase, with the following conditions:


3.1. The ring must be re-sized at a GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) service center, or at a GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) approved service center. If re-sizing at an approved service center, then GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) must be informed of the cost and approve the cost, prior to re-sizing.


3.2. It is the responsibility of the customer to supply the correct size to GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) prior to ordering rings with diamonds all the way around the shank.


3.3. Only GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) will determine if a ring is resizable.


3.4. Rings will only be re-sized within one and a half sizes up or down from their original size, unless GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) in its discretion determines that it can be re-sized beyond this scope.


3.5. Any ring re-sized by a 3rd party without the authorization of GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110), will automatically forfeit the warranty, and GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) will not be responsible for any costs or damage incurred.

 

 

SERVICE


4. GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) will provide free inspection and refurbishment, including plating of all jewelry, on time each year for the natural lifetime of the jewelry.  GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) will advise the customer as necessary regarding any worn parts that have degraded beyond the capability of repair.


5. GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) will not be held liable for the jewelry and parts thereof, which may require repair or replacement due to normal wear or extraordinary wear.


6. The warranty does not cover the loss or theft of center stones. GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) therefore recommends that each client take advantage of this offer and return the jewelry to GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) offices in order to be properly inspected and repaired if need be.


7. By purchasing the jewelry from GemLab NSDGR LLC (TIN 9703010802, PSRN 1207700108110) the customer has agreed to the terms of this warranty, without the need to sign an agreement to the warranty.